SandPlane Terms of Service

These Terms of Service ("Terms") are an agreement between Monoceros s. r. o., a Slovak limited liability company ("Monoceros", "we", "us"), and the business or organisation accepting them ("Customer", "you"). SandPlane is the product and service name; the legal service provider is Monoceros s. r. o.

By creating an account, accepting an order, or using SandPlane, you confirm that you are acting for business purposes, have authority to bind Customer, and accept these Terms. If you are not authorised, do not use the Service.

1. The Service

SandPlane is a business financial operations platform for managerial accounting, budgeting, forecasting, reporting, reconciliation, data ingestion, and related integrations. It is not a bank, accounting firm, investment adviser, auditor, or tax or legal adviser. Outputs are operational information, not professional advice. Customer remains responsible for its books, filings, controls, and business decisions.

We may improve or change the Service. We will not materially reduce paid core functionality during a current subscription term without reasonable notice, except where needed for security, law, or third-party changes. Beta or preview functions may change or be withdrawn and are provided without a service commitment.

2. Accounts and authorised users

Customer must provide accurate registration and billing information, designate administrators, keep credentials confidential, and promptly remove access that is no longer authorised. Customer is responsible for activity under its accounts and for ensuring its users comply with these Terms. Notify us immediately at security@sandplane.com if you suspect unauthorised access.

3. Customer Data

Customer retains its rights in data, files, records, credentials, and content submitted to the Service ("Customer Data"). Customer grants Monoceros a limited right to host, copy, transmit, transform, and otherwise process Customer Data only to provide, secure, support, and improve the Service in accordance with these Terms and the Data Processing Addendum.

Customer represents that it has all rights and notices necessary to provide Customer Data, including personal data about employees, customers, suppliers, and other people. Customer controls which integrations it enables and instructs us to exchange data with those services. We do not use Customer Data to train general-purpose artificial-intelligence models unless Customer separately and expressly agrees in writing.

4. Data protection and confidentiality

Our Privacy Statement explains processing for which Monoceros is a controller. Our Data Processing Addendum is incorporated into these Terms and applies when Monoceros processes personal data on Customer's behalf. Each party will protect the other party's non-public business information using reasonable care and use it only to perform this agreement, except where disclosure is authorised or required by law.

5. Acceptable use

Customer and its users must not:

• use the Service unlawfully or infringe another person's rights;
• upload malware, attempt unauthorised access, probe security, or disrupt the Service;
• circumvent usage limits, access controls, or subscription restrictions;
• resell, sublicense, scrape, or reverse engineer the Service except where law expressly permits it;
• use the Service to make unlawful high-impact decisions about individuals; or
• submit special-category or highly sensitive personal data unless a supported feature and written agreement permit it.

6. Third-party services

Customer may connect SandPlane to third-party services such as payment, commerce, identity, email, or accounting providers. Their terms and privacy practices govern their services. We are not responsible for a third party's systems, data, or changes, but remain responsible for our obligations as a processor when that third party is our subprocessor.

7. Plans, trials, and usage limits

Plan features, usage allowances, subscription period, and price are shown at checkout or in an order form. Trials are temporary, may have reduced limits, and do not guarantee continued access. Unless checkout states otherwise, a trial does not become paid until Customer affirmatively purchases a subscription.

8. Billing through Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the merchant of record for SandPlane orders and provides transaction-related customer service and handles returns. Paddle processes payment, calculates and remits applicable transaction taxes, and issues billing documents. Paddle's Buyer Terms also apply to the transaction; these Terms govern the licence, support, and use of SandPlane provided by Monoceros.

Subscriptions renew for the same period until cancelled. Customer may cancel through the Paddle customer portal before renewal; cancellation takes effect at the end of the paid period unless checkout or applicable law provides otherwise. Our Refund Policy explains how refund and withdrawal requests are handled. Plan changes, credits, and proration are shown before confirmation. We will give reasonable advance notice of price changes, which apply no earlier than the next renewal.

9. Intellectual property

Monoceros and its licensors own SandPlane, its software, documentation, branding, and all related intellectual property. Subject to these Terms and payment of fees, Customer receives a limited, non-exclusive, non-transferable right for its authorised users to use the Service during the subscription. Feedback may be used without restriction or obligation, but will not be publicly attributed without permission.

10. Security, availability, and backups

We maintain appropriate technical and organisational safeguards described on our Security page and in the DPA. No online service is risk-free or continuously available. Unless an order form expressly includes an SLA, we do not guarantee uninterrupted availability. Customer should keep exports or source records appropriate to its continuity and legal obligations.

11. Suspension and termination

Either party may terminate for a material breach not cured within 30 days after written notice. We may suspend access immediately where reasonably necessary to prevent security harm, unlawful use, or material service disruption, or for overdue undisputed fees after notice. We will limit suspension to what is reasonably necessary and restore access when the cause is resolved.

After termination, Customer may request a reasonable export of Customer Data during the period stated in the Privacy Statement or order form. We then delete Customer Data in accordance with the DPA and retention schedule, subject to legal holds and required financial records. Accrued payment obligations and provisions that by their nature should survive will survive termination.

12. Warranties and disclaimers

Each party warrants that it has authority to enter this agreement. We will provide the paid Service with reasonable skill and care. Except for that express warranty and to the maximum extent permitted by law, the Service is provided "as is" and we disclaim implied warranties. We do not warrant that forecasts, classifications, reconciliations, integrations, or generated outputs are complete or error-free.

13. Liability

Neither party is liable for indirect or consequential loss, lost profit, revenue, goodwill, or anticipated savings, except where such exclusion is prohibited by law. Each party's aggregate liability arising from these Terms is limited to fees paid or payable for the Service in the 12 months before the event giving rise to liability. These limits do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, Customer's payment obligations, infringement or misuse of the other party's intellectual property, or liability that cannot lawfully be limited.

14. Indemnity

Customer will defend Monoceros against third-party claims arising from unlawful Customer Data or Customer's material breach of the acceptable-use obligations, and pay finally awarded damages or approved settlements. Monoceros will provide prompt notice and reasonable cooperation and will not settle a claim imposing liability or an admission on Customer without consent.

15. Governing law and disputes

These Terms are governed by Slovak law, excluding conflict-of-law rules. The courts of the Slovak Republic having jurisdiction over Bratislava have exclusive jurisdiction, unless mandatory law requires otherwise. Before filing a claim, the parties will attempt in good faith for 30 days to resolve it through their business contacts.

16. General

Neither party is liable for delay caused by events outside its reasonable control. Customer may not assign these Terms without our consent, not to be unreasonably withheld; either party may assign them with a merger, reorganisation, or sale of substantially all relevant assets. These Terms, the DPA, checkout or order form, and referenced policies form the complete agreement. An order form controls commercial conflicts; the DPA controls conflicts about processing personal data.

We may update these Terms for legal, security, or product reasons. We will provide reasonable advance notice of material changes. Changes do not retroactively reduce rights during a paid term unless required by law.

17. Contact